01
Enterprise SIP Trunking
Connect PBX or Teams Direct Routing to the PSTN with secure, monitored trunks sized for concurrent call volume.
- Elastic channel capacity
- IP auth or registration
- Failover & secondary paths
- Outbound & inbound routing
Enhanced VoIP Communications Inc.
Dependable voice for teams that can't miss a call.
SIP trunking, hosted VoIP, and number services—delivered with clear SLAs and hands-on support.
We help Canadian businesses replace legacy PRI lines, connect PBX and Microsoft Teams to the PSTN, and keep calls running through failover routing and proactive monitoring.
SIP TrunksSecure PSTN interconnects with TLS/SRTP options
Managed VoIPCloud seats, queues, IVR, and mobile softphones
ContinuityFailover trunks, alerting, and uptime reporting
Services
One partner for trunks, hosted voice, and day-to-day communications support.
Who we serve
- Multi-site offices & retail
- Contact centers & BPOs
- MSPs deploying client voice
- Teams migrating off PRI / analog
Platforms supported
- Microsoft Teams Direct Routing
- 3CX, Asterisk, FreePBX
- Hosted PBX & SBC interconnects
- Custom SIP endpoints & APIs
Included with every plan
- Provisioning & cutover support
- CDR access & usage reporting
- Codec & routing guidance
- Ongoing carrier coordination
02
Managed VoIP
Cloud phone systems with the features growing teams expect—without on-prem hardware sprawl.
- Auto-attendants & ring groups
- Call queues & hold music
- Voicemail-to-email & recording
- Mobile & desktop softphones
03
Number Management
Local, toll-free, and ported numbers with inventory and provisioning support across Canada.
- DID porting assistance
- Toll-free & local inventory
- Multi-site number routing
- CNAM / caller ID setup
04
Voice Continuity
Failover paths and monitoring so customer calls keep flowing during carrier or site outages.
- Redundant SIP paths
- Health checks & alerting
- Disaster-recovery routing
- After-hours escalation options
Pricing plans
Flexible VoIP and SIP trunk packages—from solo operators to multi-site enterprises.
All plans include Canadian voice routes, softphone apps, and email support. Prices in CAD, billed monthly.
Individual
Solo Voice
Freelancers, home offices & single-line users
$24/mo
- 1 VoIP seat + softphone app
- 1 local Canadian DID included
- 500 min Canada/US outbound
- Voicemail-to-email
- Call forwarding & do-not-disturb
- HD voice (G.711) calling
- Basic online portal & CDR
Popular
Team
Team Connect
Startups & small teams up to 10 users
$89/mo
- Up to 10 VoIP seats
- 3 SIP channels / concurrent calls
- 3 local or toll-free DIDs
- Auto-attendant & ring groups
- Call queues with hold music
- Mobile & desktop apps
- Voicemail transcription alerts
- Team presence & call transfer
- Unlimited Canada/US calling
Medium business
Business Pro
Growing companies up to 50 users
$279/mo
- Up to 50 VoIP seats
- 15 SIP trunk channels
- 10 DIDs + porting assistance
- Multi-site ring groups & IVR menus
- Call recording (500 hrs/mo)
- Microsoft Teams Direct Routing ready
- TLS / SRTP encryption option
- Failover trunk path included
- Priority support & usage reports
- CRM click-to-call integration
Enterprise
Enterprise Voice
Contact centers, multi-location & custom SIP
Custom
- Unlimited seats & elastic SIP channels
- Dedicated account manager
- Custom SLA & uptime commitments
- Geo-redundant failover architecture
- Advanced fraud monitoring & CPS controls
- Wholesale A–Z routing options
- On-prem PBX / SBC interconnect design
- 24/7 escalation path available
Technology & security
Voice infrastructure built on open standards and observable routing.
SIP & codecs
SIP over UDP/TCP/TLS with G.711u, G.711a, and G.729 where supported. Codec negotiation reviewed during onboarding.
Encryption
TLS for signaling and SRTP for media available on compatible endpoints. Security parameters documented per interconnect.
Monitoring
Trunk health checks, CDR delivery, and alerting options for failed registrations or abnormal call failure rates.
Interconnect docs
Provisioning guides with IP allowlists, DNS SRV records, pilot testing steps, and rollback procedures.
Number porting
LOA coordination, FOC date planning, and test windows to reduce cutover risk for business-critical lines.
Reporting
Usage summaries, concurrent peak tracking, and destination breakdowns to support capacity planning.
Industries we support
Tailored trunk sizing and features by vertical.
Professional services
Multi-extension offices, mobile staff, and client-facing lines with professional caller ID and voicemail workflows.
Healthcare & clinics
Front-desk reliability, appointment reminders, and queue management for high inbound volume periods.
Retail & hospitality
Store-level DIDs, seasonal capacity scaling, and failover when primary internet links degrade.
Contact centers
High CPS trunk sizing, outbound campaign routes, recording options, and real-time capacity monitoring.
MSP & IT partners
Repeatable trunk packages, per-client CDR separation, and white-label friendly provisioning support.
Logistics & field teams
Softphone deployments, toll-free intake lines, and geographic number coverage for distributed crews.
About Enhanced VoIP
Practical voice engineering for organizations that need reliability, not buzzwords.
Enhanced VoIP Communications Inc. is a Canadian voice services provider focused on SIP trunking and managed VoIP. We work with IT teams and business owners to right-size trunks, port numbers, and migrate off legacy phone lines with minimal downtime. From single-location offices to distributed contact centers, we deliver documented interconnects, clear billing, and responsive support when call quality matters.
SIPTrunking & PSTN reach
VoIPHosted seats & queues
DIDsLocal & toll-free numbers
SLAMonitored uptime targets
Our commitments
- Document every interconnect before go-live
- Size trunks from real traffic, not guesses
- Respond to service issues with clear status updates
- Provide transparent usage and billing visibility
Registered office
Enhanced VoIP Communications Inc.
105 10 Concession Rd E
Freelton, ON L8B 1H3, Canada
How we work
A straightforward path from discovery to live trunks.
- Step 1
Discover
Map call flows, sites, codecs, compliance needs, and peak concurrent usage.
- Step 2
Design
Size trunks, plan failover, and document routing for each location and destination set.
- Step 3
Deliver
Cut over with testing windows, rollback plans, and post-go-live validation.
- Step 4
Support
Ongoing tuning, CDR review, capacity planning, and carrier coordination.
Common questions
Quick answers before you request a quote.
Can you connect our existing PBX?
Yes. We interconnect with most SIP-capable PBX platforms, SBCs, and UCaaS systems including Teams Direct Routing, 3CX, and Asterisk-based stacks.
Do you support number porting?
We assist with porting local and toll-free Canadian numbers and help coordinate cutover timing to minimize downtime.
What codecs do you support?
G.711 and G.729 are commonly used. We review codec choices during design to balance bandwidth and call quality for your network.
Is signaling and media encrypted?
TLS for SIP signaling and SRTP for media are available where your endpoint supports them. We document security settings during provisioning.
How are trunks sized?
We use peak concurrent call counts, growth plans, and burst patterns—not just seat count—to recommend channel capacity.
What happens during an outage?
Continuity plans can include secondary trunks, alternate routes, and monitoring alerts so issues are caught before customers feel them.
Where are your legal policies?
Review our Privacy Policy, Terms of Service, Acceptable Use Policy, and Service Levels.
Which pricing plan should I choose?
Individual suits solo users. Team fits up to 10 people. Business Pro covers up to 50 users with SIP trunks. Enterprise is custom—contact us for multi-site or contact-center needs.
How do I get a quote?
Email [email protected] with site count, estimated concurrent calls, and platforms in use.
Let's talk voice.
Ask about SIP trunk quotes, hosted VoIP seats, number porting, or a migration plan from legacy lines.
- [email protected]
- Best for
- Trunk sizing · VoIP quotes · Number porting · Teams / PBX interconnect
- Response time
- Within one business day for new inquiries
105 10 Concession Rd E
Freelton, ON L8B 1H3
Canada